How do I place an order?

There are a few options on how to place an order. You can utilize our Design Templates, tailor your obituary
yourself, and we’ll handle the printing or you can have our team customize an obituary for you.

How do I report an issue?

For assistance with your order, please contact through our website. We’ll carefully review the details of your
order and will and we’ll reach out to you via email or phone to discuss any necessary steps regarding your order
during normal business hours.

How do I correct my order after placing it?

Upon submission of your order, it is regarded as your final proof. If you happen to discover an error after
uploading your order, please promptly contact us at 1 (313) 273-5000 and send an email. Time sensitivity is
crucial, as your order may advance to the printing stage before any modifications can be made.

Do you offer refunds?

ALL SALES ARE FINAL. All purchases are non-refundable. CYPT Memorials does not offer refunds or credit for any
orders, including but not limited to product orders, or design services, unless CYPT Memorials decides to cancel
such an order at its sole discretion.

What are your production time frames?

Your production time frames are during normal business hours Mon-Sat (excluding Sundays).
Your production time starts upon approval, payment, and processing of your order. If processed by 12pm EST,
production begins on the same day; otherwise, it starts the following day. Be mindful that any issues with files or
payment may potentially delay your order timeline.

Once I place my order when can I expect it?

Upon placing your order, the expected delivery time depends on several factors, including the specific product,
and production time, if processed by 12pm EST during our business hours (excluding Sundays).
Keep in mind that production time begins after your order is approved, paid, and processed, if processed by
12pm EST during our business hours (excluding Sundays). If you have any specific delivery concerns or need
further assistance, please don’t hesitate to contact us via email or phone for personalized information regarding
your order.

What does low resolution mean?

A low-resolution image has fewer dots or pixels per inch, making it less sharp and detailed when printed. Higher
resolution with more dots or pixels per inch means a clearer and better-quality print.

Can I cancel an order?

As noted previously, ALL SALES ARE FINAL. If you do notice an issue in your files, before your order is approved
and paid, you can stop/cancel. Once your file is submitted it is FINAL.

Do you offer specials or coupon codes?

By subscribing, you will receive exclusive offers and discount codes through email or text. Please be aware that all
prices and discounts are subject to change without prior notice.

Can I place an order through the phone?

While we usually encourage online order placement, should you require assistance, feel free to call us. Our
helpful customer service team is available to provide support and ensure accessibility.

Obituary Quote Form

Submit your obituary, photos, & poems

Memorial Video Gallery

Browse our memorial video gallery

Memorial Products

Browse our selection of memorial items

Memorial T-shirts

Order custom memorial apparel

Obituary Gallery

Browse our memorial gallery

Contact Us

Feel free to call or email us
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